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Terms and Conditions

The online store operating at www.poliyarn.pl is run by Firma Produkcyjno Handlowo Usługowa Marszałek Wincenty, Popardowa 81, 33-335 Nawojowa, Tax ID 734 113 66 61, REGON 492937286

Terms used in these Terms and Conditions mean

  1. Customer – a natural person, legal entity or organizational unit that is not a legal entity, to which special provisions grant legal capacity, who places an Order within the Store.
  2. Civil Code – the act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93 as amended).
  3. Terms and Conditions – these Terms and Conditions for providing electronic services within the online store www.poliyarn.pl.
  4. PoliYarn Online Store – the website available at www.poliyarn.pl, through which the Customer can, in particular, place Orders;
  5. Goods – products presented in the Online Store.
  6. Sales Agreement – a sales agreement for Goods within the meaning of the Civil Code, concluded remotely using the Store’s website.
  7. Consumer Rights Act – the act of May 30, 2014 on consumer rights (Journal of Laws 2014, item 827 as amended).
  8. Order – a declaration of intent by the Customer, aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of Goods.

General provisions

  1. These Terms and Conditions define the rules for using the online store available at www.poliyarn.pl
  2. The online store, operating at www.poliyarn.pl, is run by Firma Produkcyjno Handlowo Usługowa Marszałek Wincenty, Popardowa 81, 33-335 Nawojowa, Tax ID 734 113 66 61, REGON 492937286
  3. These Terms and Conditions specify in particular:
    a) rules for registration and using an account within the online store;
    b) conditions and rules for making electronic reservations of products available within the online store;
    c) conditions and rules for placing Orders electronically within the online store;
    d) rules for concluding Sales Agreements using services provided within the Online Store.

Rules for using the online store.

  1. Purchasing a Product does not require registration in the Store.
  2. Information provided on the Store’s websites, including information about presented products, and in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude an agreement, within the meaning of Article 71 of the Civil Code.
  3. Placing an order is done using a form available on the store’s website.
  4. Every Customer who registers and/or places an order consents to receiving information related to the transaction process and notifications about changes to these Terms and Conditions at the email address they provide.
  5. To ensure the security of communication and data transmission in connection with services provided within the Website, the Online Store takes technical and organizational measures appropriate to the level of security threat of the services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data transmitted over the Internet.

Procedure for concluding a Sales Agreement

  1. To carry out any Customer activity in the Store, proper Internet connection, use of a web browser, including on mobile devices, and having an active account at a selected email address are required.
  2. To conclude a Sales Agreement through the Online Store, you need to visit the website www.poliyarn.pl, make a selection, taking subsequent technical actions based on messages and information displayed to the Customer and available on the website.
  3. The Store enables purchasing products and services 24 hours a day, 7 days a week.
  4. Selection of ordered Goods by the Customer is made by adding them to the cart.
  5. During order placement – until pressing the “Place order” button – the Customer has the possibility to modify entered data and the selection of Goods. To do this, follow the messages and information displayed to the Customer and available on the website.
  6. To finalize the order, the Customer is asked to provide all necessary data needed to fulfill the order, i.e.:
    a) first and last name / company name
    b) delivery address
    c) email
    d) contact phone number
    e) Tax ID – in case of requesting a VAT invoice.
  7. After the Customer using the Online Store provides all necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will contain information regarding:
    a) the subject of the order,
    b) unit and total price of ordered products or services, including delivery costs and additional costs (if any),
    c) selected payment method,
    d) selected delivery method.
  8. To send the Order, it is necessary to accept the content of the Terms and Conditions, provide personal data marked as mandatory, and press the “Place order” button.
  9. Sending an Order by the Customer constitutes a declaration of intent to conclude a Sales Agreement with Firma Produkcyjno Handlowo Usługowa Marszałek Wincenty, in accordance with the content of the Terms and Conditions.
  10. After placing and paying for the Order, the Customer receives an email titled “Order confirmation”, containing final confirmation of all essential elements of the Order.
  11. The agreement is considered concluded from the moment the Customer receives the email mentioned above.
  12. The sales agreement is concluded in Polish, with content in accordance with the Terms and Conditions.

Delivery

  1. Product prices in the Store are given in Polish zloty, include tax without shipping costs. Shipping costs are added to the sum of ordered products and are borne by the Customer, unless they meet conditions entitling them to free delivery, i.e., the order value must be higher than 300 PLN gross. The final price, binding the Owner and the Customer, is the product price given in the offer at the time of placing the order by the Customer.

    Types and prices of delivery:
    a) InPost Parcel Lockers 24/7: 12.99 PLN
    b) InPost Courier: 14.99 PLN
    c) Polish Post pickup point: 9.99 PLN
    d) Polish Post: 10.99 PLN
    e) DPD Courier: 14.99 PLN
    f) InPost Courier cash on delivery: 18.99 PLN
  2. Information about the total order value (including shipping costs, which are detailed in the Delivery section) is available in the Order Summary on the product sales page and in the order confirmation.
  3. Delivery of Goods takes place within the territory of the Republic of Poland.
  4. Delivery of ordered Goods is carried out by courier shipment.
  5. The delivery time for orders with delivery within the territory of the Republic of Poland is up to three business days counted from the day the Customer pays for the Order.
  6. The Customer will receive a printout of the order confirmation and specification along with the shipment, as well as proof of sale. At the Customer’s express request, a VAT invoice may be issued.

Prices and payment methods

  1. The Customer can pay the price in the following ways:
    a) by transfer to bank account number: 70 1140 2004 0000 3402 8011 0657;
    b) through the PayU fast payment system (no account required)
    c) upon receipt of goods – “cash on delivery” option
    d) by payment card through TPAY fast payments, payment cards: VISA, VISA Electron, MasterCard, MasterCard Electronic, Maestro

Withdrawal from the agreement.

  1. The Customer, being a consumer within the meaning of Article 22 of the Civil Code, has – based on legal provisions – the right to withdraw from a distance contract, without giving a reason, by submitting an appropriate statement in writing or by email to kontakt@poliyarn.pl, within 14 days and sending it to the address of Firma Produkcyjno Handlowo Usługowa Marszałek Wincenty specified in these Terms and Conditions.
  2. In case of withdrawal from a distance contract, the contract is considered not concluded. What the parties provided is subject to return in unchanged condition. The return should occur immediately, no later than within 14 days. The purchased goods should be returned to the following address: Firma Produkcyjno Handlowo Usługowa Marszałek Wincenty, Popardowa 81, 33-335 Nawojowa.
  3. Goods returned by the Customer should be packaged appropriately, ensuring no damage to the shipment during transport.
  4. In case of withdrawal from this agreement, the store will return to the Customer all payments received from them, including the costs of delivering the goods (except for additional costs resulting from the Customer’s choice of delivery method other than the cheapest delivery method offered by the Store), immediately, no later than 14 days from the day the goods were returned. The refund will be made using the same payment methods that were used by the Customer in the original transaction, unless the parties agree otherwise.

Returns and complaints policy

  1. In case the purchased product is non-compliant with the agreement or has physical defects, the Customer has the right to file a complaint based on:
    a) regulations provided by the provisions of the act of July 27, 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176 as amended), in case the product is non-compliant with the agreement,
    b) regulations provided by the provisions of the civil code regarding warranty for defects.
  2. To file a complaint, the Customer is obliged to inform the store by email at kontakt@poliyarn.pl, and then proceed according to the received information.
  3. When determining demands based on the procedure provided in Article 1 paragraph a), the Customer has the right to request bringing the product to a state compliant with the agreement through free repair or replacement, unless repair or replacement is impossible or requires excessive costs. If the Store is unable to fulfill the specified demands, the Customer has the right to demand an appropriate price reduction or may withdraw from the agreement.
  4. When determining demands based on the procedure provided in Article 1 paragraph b), the Customer has the right to withdraw from the agreement or demand a price reduction. The Customer cannot withdraw from the agreement if the Store immediately, no later than within 14 days, replaces the defective item with one free from defects or immediately removes the defects. This limitation does not apply if the item has already been replaced by the Store or repaired, unless the defects are insignificant.
  5. The Store is responsible for non-compliance of the consumer product with the agreement (Article 1 paragraph a), only in cases and under conditions specified by law.
  6. The Store is responsible for product defects based on warranty (Article 1 paragraph b), in cases and under conditions specified by law.
  7. The Store considers complaints within 14 days from the date the Store receives the complaint notification along with the complete, complained product.
  8. The Store reserves the right to refuse to accept a complaint in case of any modifications to the product made by the Customer.
  9. The Store reserves the right to refuse to accept a complaint in cases of: exclusive fault of the user, mechanical damage, improper maintenance and use of the product inconsistent with instructions.
  10. Shipping costs for the complained product will be refunded to the Customer within 14 days from the date of complaint acceptance if the complaint is accepted.

Privacy policy and personal data and their protection.

  1. A condition for finalizing purchases in the Store is providing all data required by the form content and checking the appropriate field (checkbox) constituting the Customer’s consent to processing their personal data by the Owner and the field (checkbox) regarding confirmation of familiarization with and acceptance of these Terms and Conditions.
  2. All Customer data provided during registration in the Store will be used only and exclusively for the purpose of fulfilling, changing or terminating the Agreement or other marketing activities, in particular informing about new products and services of the Store, provided the Customer consents by checking the appropriate field (checkbox) for sending commercial information, using electronic communication means within the meaning of the new regulation of the European Parliament and Council (EU) 2016/679 of April 27, 2016.
  3. All personal data of the Customer will be processed by the Owner in accordance with the content of the act mentioned above.
  4. The administrator of the Customer’s personal data is Firma Produkcyjno Handlowo Usługowa Marszałek Wincenty, Popardowa 81, 33-335 Nawojowa, Tax ID 734 113 66 61, REGON 492937286
  5. Only personal data provided voluntarily by the Customer is collected. Data is processed for the purpose necessary to fulfill the provisions of these Terms and Conditions, and in particular to conclude a sales agreement for the ordered goods, deliver to the Customer the goods for which the Customer placed an order, issue a document confirming the sales transaction, store personal data in the computer accounting system to ensure a history of commercial transactions made through the Store.
  6. Data provided during order placement is also processed by the following entities within the specified scope: first and last name, address, phone, email indicated as delivery address are transferred to shipping companies in the form of a label/shipping letter which is simultaneously a delivery order. Depending on the selected type of shipment, the following are transferred:
    a) InPost
    b) Polish Post
    c) DPD
  7. Data is also processed by entities related to payment processing for the order:
    a) TPAY
    In such cases, the amount of transferred data is limited to the required minimum. Furthermore, the information you provide may be disclosed to appropriate public authorities if required by applicable law.
  8. The data administrator is not responsible for providing false or incomplete personal data by the Customer.
  9. The Customer has the right at any time, through the Store’s customer service, to change, correct or delete their personal data.
  10. With additional consent provided by the Customer, collected personal data may also be used for promotional and marketing purposes, including in particular to present the Customer with the store’s commercial offer and other marketing information related to the Store.
  11. Every user has the option to subscribe to the newsletter – commercial information. Subscribing to the list occurs by checking the appropriate field in the form during registration (only an email address is needed for this purpose). You can unsubscribe from the newsletter at any time through the link provided in the bulletin or by informing the Store by email at kontakt@poliyarn.pl. After withdrawal, the email address data will be immediately removed from the subscription database.
  12. The Store uses, among others, so-called “cookies”, which contribute to greater usefulness, functionality and ease of use of our store. These tools also make it easier for Customers to navigate the Store’s website faster. Additionally, cookies allow measuring the frequency of page views and the most popular products. Cookies are small text files that are stored in the computer system. We inform that some of these files are transferred from the Store’s server to the Customer’s computer system. It is possible to block cookies at any time, provided the browser used has the appropriate function. It should be remembered that after blocking cookies, the ability to use some Store functions will be significantly limited or disabled.

Final provisions.

  1. All content contained in the Store is subject to legal protection and their use will constitute a violation of law.
  2. In matters not regulated in these Terms and Conditions, the provisions of Polish law apply, in particular the Civil Code and the provisions of the Act on special conditions of consumer sales and amending the Civil Code of July 18, 2002 (Journal of Laws 2001 No. 144 item 1204), the provisions of the consumer rights act of May 30, 2014 (Journal of Laws 2014 item 827 as amended); and other appropriate provisions of generally applicable law.
  3. The current version of the Terms and Conditions can be found at poliyarn.pl
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